Quality Philosophy

A research material is only as useful as the information supplied with it. Product names, product codes and quantities are published for every listing. Analytical values are published where a certificate supports them.

Product Specifications

Every catalog entry carries a product name, a product code, and the nominal quantity supplied per vial. Product codes are stable and are the reference used for orders, documentation and correspondence.

Lot Traceability

Documentation is organized per product code and, where a lot applies, per lot. A certificate published against a lot refers to that lot alone and is not extended to other lots of the same product.

Analytical Documentation

Certificates are published per product code and lot through the Documentation Center. Listings show Documentation Coming Soon until a certificate is available for that product code.

Intended Use

Materials supplied by 909 Aminos are intended solely for legitimate laboratory research by qualified personnel. They are not drugs, biologics, dietary supplements, food, cosmetics or medical devices, and none has been reviewed, evaluated, cleared or approved by the U.S. Food and Drug Administration for any use.

Purchaser Responsibility

The purchaser is responsible for determining whether a material is suitable for their intended research, for handling it safely, and for complying with all laws and institutional requirements that apply to them. 909 Aminos does not assess a purchaser's research design and does not advise on it.

Prohibited Uses

Materials must not be administered to, ingested by, injected into, applied to or otherwise consumed by any human or animal. They must not be resold, repackaged or supplied for such use. Use of a material in breach of this policy is a material breach of the terms of sale and ends any further supply.

Researcher Eligibility

Purchasers must be at least 21 years of age and must be acquiring materials for legitimate laboratory research. Orders may be declined or cancelled at any time, and 909 Aminos does not undertake to supply any particular purchaser.

Product Handling

Materials should be handled by trained personnel using the controls appropriate to the receiving laboratory. 909 Aminos does not publish handling or storage conditions for a product unless that information has been verified for it, and does not publish preparation instructions of any kind.

Laboratory Safety

General good practice for any material received from 909 Aminos:

• Wear the personal protective equipment your laboratory requires.
• Work in a clean, controlled laboratory environment and follow your institution's safety procedures.
• Keep materials sealed and clearly labelled until they are needed.
• Dispose of materials and packaging in line with local regulations.

Documentation

Analytical documentation is published per product code and lot as it becomes available. Where no certificate has been published, the listing reads Documentation Coming Soon and no analytical value should be inferred.

Regulatory Responsibility

Laws governing the purchase, possession, import and use of research materials differ by country, state and institution, and they change. Determining what applies to you is your responsibility. Acknowledging this policy does not establish that a purchase or use is permitted where you are, and 909 Aminos gives no assurance that it is.

Reporting a Concern

If a material arrives damaged, does not match your order, or gives you any other cause for concern, contact support with the order number and product code. How damaged or incorrect orders are put right is set out in the Refund Policy.

Contact

Questions about this policy can be sent to support@qa.909aminos.com or through the support page.

909 Aminos supplies research materials to qualified purchasers for legitimate laboratory research.

Research Focus

Products are presented with straightforward identification, specifications, and research-use information.

Quality Philosophy

Publish what is known and clearly identify documentation status.

Documentation

Product documentation is organized by product code and lot and published as it becomes available through the Documentation Center.

Customer Support

Questions about a product code, an order or this site's policies are handled through Support.

Product Questions

Product specifications and product codes are shown on each product page.

Order Questions

The current status of an order can be checked at any time with Track Your Order. Keep your order reference and product code available when requesting assistance.

Documentation

Available certificates are published through the Documentation Center.

Research Use

Review the Research Use Policy for questions about intended use and purchaser responsibilities.

Paying for your order

Available payment methods are shown at checkout. If the method you choose asks you to send payment after the order is placed, you will be given an order number on the confirmation screen and in your order email. Put that order number in the payment memo and nothing else — a bank transfer carries no other information, so the memo is the only thing that connects your payment to your order. Payments with any other memo text may require cancellation, with the payment refunded to the account it came from.

How long an unpaid order is held

Placing an order reserves its stock for 24 hours. If no matching payment has arrived by then the order is cancelled and the stock is released; you are free to order again. You can check where an order stands at any time with Track Your Order.

Order review

Orders may be reviewed for research-use eligibility before release, and may be declined or cancelled at any time.

Dispatch and delivery

Dispatch time

Within 1–2 business days of payment

Carrier

USPS, tracked

Transit time

2–5 business days after dispatch

Shipping cost

$200 and over free · otherwise a flat $15

Service area

United States only

P.O. Boxes

Accepted

Packaging

Plain, with nothing outside identifying the contents

Tracking

Emailed automatically when the order ships

909 Aminos ships within the United States only; orders cannot be accepted for delivery outside the country. Business days exclude weekends and public holidays, and the dispatch clock starts when your payment is confirmed against the order, not when it is placed.

Check your delivery address

Orders ship to the address entered at checkout, so please check it before you pay. If you spot a mistake, email support@qa.909aminos.com with your order number straight away — the sooner we hear, the better the chance of correcting it before the order leaves.

Delivery estimates and delays

Transit times are USPS estimates, not guarantees. Weather, carrier backlogs and other events outside our control can slow a parcel down; your tracking number shows where it is at any point.

Storage on arrival

Storage conditions are published per product with its documentation, and none are stated for a product until they have been verified for it. Handle and store using the controls appropriate to your laboratory.

Refunds, replacements and cancellations

All sales are final, with specific exceptions for damaged, incorrect or misidentified products. How to cancel an order, and when a refund, replacement or store credit is given, is set out in the Refund Policy.

Orders that do not arrive

If USPS tracking shows no movement for 5 business days, contact support with your order number. We will open a trace with the carrier and, depending on what it finds, reship the order or refund it.

Memos with anything other than the order number

An order whose payment memo contains anything other than the order number — extra words, product names, notes or a different number — cannot be reliably matched and may require cancellation. The payment is then refunded to the account it came from. Questions about a refund can be sent to payments@qa.909aminos.com.

All sales are final

These are research materials whose condition depends on how they have been stored, and once a vial has left our hands that storage cannot be established. All sales are final and we cannot accept returns, other than as part of a claim described below. That limit exists because material of unknown history must never re-enter supply, not to avoid standing behind what we ship.

Refunds are not given for a change of mind, for dissatisfaction that has nothing to do with the condition or identity of a product, or for misuse. A product that has been opened, prepared, used, stored improperly or handled in any way that could affect it is not eligible, except under the Independent Analysis Guarantee.

Cancelling an order

To cancel an order before it ships, email support@qa.909aminos.com with your order number. A paid order cancelled before it ships is refunded in full. Once an order has shipped it cannot be cancelled. An order awaiting a payment that has not arrived within 24 hours is cancelled automatically. An order paid with a payment memo that contains anything other than the order number may require cancellation, with the payment refunded to the account it came from.

Independent Analysis Guarantee

We welcome independent verification of what we supply. If a product bought from 909 Aminos is analysed by an independent laboratory and found not to be the material its label identifies, you are entitled to:

• A full refund of the purchase price of the vial that was tested.
• A testing credit of 25% of what you paid for the test, as store credit toward a future order.

What a guarantee claim needs

• An independent laboratory. Testing must be done by a recognised independent analytical laboratory, or another laboratory 909 Aminos agrees to in writing.
• Within 30 days. Results must reach us within 30 days of the original delivery date.
• A sealed vial. The sample tested must come from a vial from the original 909 Aminos shipment that was still unopened and sealed when it was sent to the laboratory. Results from vials opened, altered or tampered with before they reached the laboratory are not eligible.
• Verifiable documents. Send the laboratory's official report as a PDF, a way to verify it with the laboratory (such as a link to the results on its public database), and the testing invoice, which is used to work out the testing credit.
• Remaining product returned. If the result is confirmed, any remaining units of that product from the same order must be returned within 7 days before the refund and credit are processed. Only the vial that was tested is refunded.

How to submit a guarantee claim

Email your report and testing invoice to support@qa.909aminos.com with the subject line Quality Verification – Order #[your order number]. Once we have verified the report and invoice with the laboratory, your refund and testing credit are processed within 3–5 business days.

Damaged or incorrect items

A refund, replacement or store credit may be given when:

• A product arrives damaged or defective.
• The wrong item was sent because of a fulfilment error on our part.

Tell us within 7 days of delivery by emailing support@qa.909aminos.com with your order number, the product code, any lot number printed on the vial, and photographs showing the problem. We review each case and decide whether a refund, replacement or store credit is appropriate.

Orders that do not arrive

Parcels with no tracking movement are traced with USPS and then reshipped or refunded, as described in the Shipping Policy.

How refunds are paid

Every refund — for a cancelled order, a guarantee claim, a damaged or incorrect item, or a parcel that never arrived — is sent back to the original payment method. Store credit, including the testing credit, is applied toward a future order rather than paid out.

Seizures and regulatory holds

You are responsible for complying with the laws and regulations that apply where you are. Orders that are seized, refused, returned or destroyed by any authority are not refunded.

Related policies

Read this policy together with the Terms of Sale and the Shipping Policy. Nothing in it suggests that any product is fit for anything other than laboratory research.

Contact

Questions about cancellations, refunds or the Independent Analysis Guarantee can be sent to support@qa.909aminos.com.

Acceptance of orders

An order is an offer to purchase. 909 Aminos may accept or decline any order, in whole or in part, including after payment details have been taken.

Research use condition

Every order is sold on the condition that the purchaser is acquiring materials for laboratory research use only, and on the confirmations given at checkout. Breach of that condition ends the sale and any further supply.

Pricing and availability

Prices and availability are subject to change without notice. The price shown when an order is submitted is the price that applies to it.

No warranty

Materials are supplied "AS IS", without warranty of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose. Nothing on this site is a representation that a material is suitable for a given research application.

Limitation of liability

To the extent permitted by law, 909 Aminos is not liable for any indirect or consequential loss arising from the supply or use of a material. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of the State of California.

Research use only

Everything 909 Aminos sells is supplied for laboratory research by qualified personnel. None of it is for use in humans or animals, and none of it is sold as a food, food additive, drug, cosmetic or household product. The full terms are in the Research Use Policy.

FDA statement

No product sold by 909 Aminos has been evaluated or approved by the U.S. Food and Drug Administration, and none is intended to diagnose, treat, cure or prevent any disease. Nothing on this site describes an effect of any product in the human or animal body, and nothing on it should be read as doing so.

No medical advice

Nothing on this site is medical advice. 909 Aminos does not advise on health or treatment and does not answer questions of that kind. For anything medical, speak to a licensed healthcare professional.

Information on this site

Product names, codes, quantities and prices are published as accurately as possible and corrected when an error is found. Descriptions are there to identify a product, not to suggest it suits any particular research. Where no analytical documentation has been published for a product, no purity, identity or other analytical value is claimed for it.

Product images

Product photographs are generic illustrations, not pictures of the actual product supplied. The labels shown in them — including any purity, lot, CAS or storage details — do not describe the product you receive, and no analytical, storage or other claim should be taken from them.

What 909 Aminos is not

909 Aminos is a supplier of research materials. It is not a pharmacy, compounding pharmacy or outsourcing facility, and it does not compound, prescribe or dispense drugs for human or veterinary use.

Your responsibilities

By ordering from 909 Aminos you confirm that:

• You are at least 21 years old.
• You are buying for legitimate laboratory research.
• You will comply with the laws and institutional rules that apply to you.
• You will not use any product in a human or animal, or supply it to anyone who will.
• You are responsible for handling, storing and disposing of products safely.

What you say about our products

909 Aminos is not responsible for claims other people make about its products. Do not attribute health claims, usage instructions or any suggestion of human or animal use to 909 Aminos or its products.

Indemnification

If a claim is brought against 909 Aminos because of how you used, handled or described a product, or because you breached this disclaimer, the Research Use Policy or the Terms of Sale, you agree to cover the resulting losses and costs, including reasonable legal fees.

Warranty and liability

Products are supplied without warranty, and liability is limited, as set out in the Terms of Sale.

Links to other sites

Some pages link to other websites, such as the USPS tracking page. 909 Aminos does not control those sites and is not responsible for their content or their privacy practices.

Changes to this disclaimer

This disclaimer may be updated. The date at the top of the page shows when it last changed.

Contact

Questions about this disclaimer can be sent to support@qa.909aminos.com.

Information you give us

• The contact and delivery details you enter at checkout, such as your name, email address and shipping address.
• What you order, and the research-use confirmations given when the order is placed.
• Anything you send us when you contact support.
• An email address, only if you choose to leave one on a restock request.

Payment information

Available payment methods are shown at checkout. Card payments are processed by Stripe, Inc. Card details are typed into a secure form supplied by Stripe and go directly to Stripe; they never reach our server, and we never see or store a full card number. We receive only what is needed to manage the order — confirmation that the payment succeeded, the card brand, the last four digits and the expiry date. Stripe handles that information under its own privacy policy (stripe.com/privacy). This site never asks for a bank login. Where a payment is sent as a transfer from your own bank, we see what the transfer shows any recipient — the sender's name, the amount, the date and the memo — and we use that to match the payment to your order.

What this site stores in your browser

Three things are kept in your browser's local storage: that you completed the research access confirmation, which product codes you have asked to be notified about, and whether you have already left an address for one. They stay on your device and are not transmitted to 909 Aminos. The site also sets a cookie holding the language you chose, so that the cart, checkout and your order emails appear in that language.

When you use the cart and checkout, the store platform (WooCommerce) sets cookies that keep your cart and session working. It also records, in first-party cookies, how you arrived at the site — for example the referring website, any campaign tags in the link, and the page you landed on — and saves that with an order when one is placed. You can clear or block cookies in your browser settings, though the cart and checkout need them to work.

Restock requests

Asking to be notified about an out-of-stock product code records a count against that code and nothing else — no name, no address, no identifier. You may then optionally leave an email address. If you do, it is stored against that product code, used only to tell you the code is available again, and is never used for anything else.

Information collected automatically

Like most websites, the site's hosting records standard technical details of each request, such as your IP address, browser type and the page requested. The site's fonts are loaded from Google Fonts, so your browser connects to Google's servers, which receive your IP address when it does. The site uses Google Analytics 4 to measure visits and purchases. The site uses Microsoft Clarity to see how pages are used (clicks, scrolling and session replays); text typed into forms, and the checkout, account and order pages, are masked. These services set cookies and receive your IP address, device and browser details and the pages you view. Order events contain the order number, totals and product codes — never your name, email, address or payment details. The site does not use advertising trackers and does not sell personal information. Browsers that send a Global Privacy Control signal are not measured by these tools. You can also opt out of Google Analytics with Google's opt-out browser add-on.

How the information is used

• To process, pack and ship your order, and to match your payment to it.
• To send order emails, including your tracking number when the order ships.
• To answer support requests.
• To review orders for research-use eligibility and to prevent misuse of the site.
• To meet legal obligations.

909 Aminos does not send marketing email.

Who else sees it

909 Aminos does not sell or rent personal information, and does not share it for advertising. It is seen only by the services needed to run the store:

• USPS, which receives the name and address needed to deliver your order.
• The hosting provider, which runs the site and stores its data.
• The email provider that carries messages to and from qa.909aminos.com addresses.
• Google, through Google Fonts, as described above.
• Authorities, where disclosure is required by law.

A payment you send from your bank is handled by your bank and its transfer network under their own privacy terms.

Security

The site is served only over HTTPS, so information passing between your browser and the site is encrypted in transit. No method of transmission or storage is completely secure, and 909 Aminos cannot guarantee absolute security.

How long it is kept

• The three items in your browser's local storage stay until you clear your browser's site data. The language cookie expires after one year.
• Restock requests — the anonymous count and any email address left with one — are kept until 909 Aminos clears the restock list. At most the 500 most recent addresses are kept per product code.
• Short-lived safeguards against repeated requests, such as the limit on order-lookup attempts, expire on their own within 24 hours.
• Order records are kept for as long as legal, tax and accounting obligations require, as described under Your requests below. Server logs are kept by the hosting provider under its own retention settings.

Your requests

To ask what personal information 909 Aminos holds about you, or to have it corrected or deleted, email support@qa.909aminos.com from the address you used. Records that must be kept to meet a legal obligation, such as details of completed orders, may be kept for as long as that obligation applies.

Age requirement

This site is for adults aged 21 and over. 909 Aminos does not knowingly collect information from anyone younger, and deletes it if it learns that it has.

Changes to this policy

This policy may be updated. The date at the top of the page shows when it last changed.

Contact

Questions about this policy can be sent to support@qa.909aminos.com.